These principles act as the skeleton to guide the senior management to improve their organizations performance.
1. Customer-Focused Organization:
The organization has to maintain a customer focus that understands customer present and future needs and measures current levels of satisfaction. We will work to meet and when possible, exceed customer expectations.
Management will provide leadership, unity of purpose and direction for the company. Our management is creating an environment, which involves us all in meeting our goals.
3. Involvement of People:
We will assure the involvement of all levels in the organization towards meeting quality objectives.
4. Process Approach:
We recognize that we are more likely to be efficient and consistent if we manage our resources and activities through defined processes.
5. System Approach to Management:
The identification and establishment of a system of inter-related processes is necessary in order to meet our objectives.
6. Continual Improvement:
A focus on continuous improvement is a permanent and on-going objective of our organization.
7. Factual Approach to Decision Making:
Effective decisions are made based on facts and the analysis of relevant data.
8. Mutually Beneficial Supplier Relationships:
Maintaining a mutually beneficial relationship with our suppliers helps us both to create value.